Refund policy
How do I return/exchange?
1. Before you send us an email make sure your return meets our return criteria
- Download our return form on the end of this page. Make sure you fill in all information. A return without this form cannot be processed.
- When registering a return shipment to our customer service (info@sinmerchandise.nl) you automatically indicate that you have agreed on these return conditions.
- Please refer to the return form for further instructions. You can return the package to the department specified on the form.
- If you wish to exchange an item for a different size, please indicate your preferred size on the form. Note that many of our products are limited edition, and if the desired size is sold out, we will be unable to process the exchange. In such cases, we will contact you to discuss alternative options.
- Ensure that you ship your return within 14 days of receiving your order.
Return
You may return your items within 14 days of receiving your shipment. Items received at our warehouse more than 14 days after delivery will be automatically rejected and sent back to the customer. Therefore, please ensure that you ship the return promptly after registering it.
Criteria:
All items must be returned in original condition.
Clothing condition; unwashed and unworn.
All items must be returned in the original packaging with all tags
Add the orders Invoice, otherwise we can't refund.
Free gifts or promotional items don’t have to be returned
Charges for return
Original shipping charges are non-refundable.
The customer is responsible for the charges of the return shipping.
Refund
We ship for free in The Netherlands, if the order amount is above a specific amount. However, we will still charge the shipping costs we made from the total refund amount once a package is returned for a refund. Normally it's €6,95 in the Netherlands.
We recommend sending the return with a tracking code to avoid any lost item.
We are not responsible for any missing returned parcels.
Processing time takes up to 10 days after receiving. We'll contact you after receiving and refund the product costs, excluding our costs made for shipments.
Original shipping charges will not be included in the refund.
You are responsible for the charges of the return shipping.
Time of refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Download the return form